Get in Touch
Questions about our masterclasses? Need help with enrollment or technical setup? We're here seven days a week to help you start producing music at a professional level.
Send Us a Message
Whether you're stuck on mixing techniques or need clarification about course structure, drop us a line. We typically respond within 12 hours during business days.
Our Office
While our masterclasses run globally online, our operations team works from Poltava. If you're nearby and want to discuss partnerships or studio collaborations, reach out to schedule a visit.
Physical Address
Cyltocron
23-ho Veresnya St, 13
Poltava, Poltava Oblast
Ukraine, 36021
23-ho Veresnya St, 13
Poltava, Poltava Oblast
Ukraine, 36021
Common Questions
We aim to respond to all inquiries within 12 hours on business days. Technical support requests get priority routing to our team members who specialize in DAW configurations and plugin troubleshooting.
Most course-specific questions are handled through our discussion forums where instructors participate regularly. For complex technical consultations, premium tier students can book 30-minute sessions directly with teaching assistants.
Yes. We have a 14-day money-back policy for all courses. If the content doesn't match what you expected or the technical requirements don't work with your setup, contact us and we'll process a full refund.
Use the priority selector above and choose "Technical Issue" when filling out the contact form. Include details about your operating system, DAW version, and the specific lesson where you encountered the problem. Screenshots help us diagnose faster.